Tigi Tasso, director of training, said there were a few weeks early on in the pandemic when the agency was unsure of what direction to take. “That gave us time as agents to really regroup and to say, OK, let’s make sure our skill sets are good,” she said. “So we took a lot of time in that downtime to improve skills. And as soon as they said we are an essential business, we had such high demand at that point because so many people, when they stayed at home in their homes, they looked around and were like, well, now that I’m spending so much time here, it doesn’t really work for me.”
