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Retail workers are reaching a breaking point with omicron disruptions: ‘Morale could not be lower’

by staff

Liisa Luick near her home in Everett, Wash., on Friday, Jan. 7, 2022. Luick, a sales associate at Macy’s in Lynnwood, Wash., is often unable to take breaks and has fielded complaints from customers about a lack of sales help and unstaffed registers. (Grant Hindsley/The New York Times)

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