She found camaraderie by talking to staffers also working overnight, and thanked people who helped her get home safely, from flight attendants to, later, an air traffic controller she connected with after her Twitter thread spread. Having worked in the service industry, Robicelli knows how much a seemingly small sentence can matter. “Have you ever gotten an unsolicited compliment, and it just makes your day? I could do that literally every time I talk to somebody,” she said.
