Communication is key. “You really can’t overcommunicate,” James Asta said. “You always want to be proactive and communicate anything ahead of time. Do not surprise your guests unless it is pleasant.” Plus, creating two-way communication helps in case they need to tell you something. “If there’s a spill, or something broken,” he said, you want to know. After people depart, the Astas ask what could make the stay better — and act on those tips. For example, they added a fan when someone noted it would be nice in the bedroom.
